1. Return & exchange window
- You may request a return or exchange within 15 calendar days from the date of delivery.
- Requests submitted after 15 days from the delivery date cannot be accepted.
2. Eligible products
A product is eligible for return or exchange only if:
- It is unused, unworn and unwashed.
- All original tags, labels and packaging are intact.
- It is in its original condition without stains, damage or alterations.
- The return request is initiated within 15 days of delivery.
Styola reserves the right to reject returns that do not meet these conditions.
3. Non-returnable items
The following products cannot be returned or exchanged:
- Innerwear and intimate wear
- Socks
- Grooming or personal care products
- Gift cards
- Customised or made-to-order products
- Products marked as “Final Sale” or “Non-Returnable”
- Products returned without original tags or packaging
4. Exchange policy
You may request an exchange for:
- Size
- Colour (subject to availability)
- Another product of equal or higher value (difference payable)
Exchanges are subject to stock availability. If the requested size or product is unavailable, you may choose a refund or store credit where applicable.
5. How to request a return
To initiate a return or exchange:
- Log in to your Styola account.
- Open My Orders.
- Select the order.
- Tap Return/Exchange.
- Choose the reason.
- Submit your request.
Alternatively, you can contact Styola Customer Support from the Contact us page.
6. Return pickup
Once your request is approved:
- A pickup is scheduled from the original delivery address.
- If pickup service is unavailable in your area, you may be asked to self-ship the product.
Please pack the product securely before handover.
7. Quality inspection
All returned products go through a quality inspection. Styola reserves the right to reject a return if the product:
- Shows signs of use
- Is damaged by the customer
- Is missing tags or original packaging
- Does not match the original order
Rejected products are shipped back to the customer.
8. Refunds
- Once a returned product passes quality inspection, refunds are processed within 7–10 business days.
- Refunds are made to the original payment method used for the purchase.
- For Cash on Delivery (COD) orders, refunds are processed via bank transfer or another approved payment method.
9. Damaged, defective or incorrect products
If you receive a damaged product, a defective product, an incorrect item, or an item with missing parts, please report the issue within 48 hours of delivery. You may be asked to share photographs or videos for verification.
10. Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched it cannot be cancelled and will be handled under this Return Policy.
11. Refund processing time
After approval:
- UPI / Wallet refunds: 3–5 business days
- Credit / Debit cards: 5–10 business days
- Net banking: 5–10 business days
Processing time may vary depending on your payment provider.
12. Shipping charges
- If the return is due to a damaged, defective or incorrect product, Styola bears the return shipping cost.
- For customer-initiated returns (such as size preference or change of mind), return shipping may be charged, where applicable.
13. Right to refuse returns
Styola reserves the right to refuse returns in cases of:
- Excessive return behaviour
- Fraudulent activity
- Misuse of the return policy
- Products failing quality inspection
